Modernizing Systems to Prioritize CX

Technology has the power to improve customer experience, making processes and interactions frictionless. Roadblocks to meeting customer needs can be automated, or completely eliminated. Too often, the next shiny new tech solution is expected to fix everything. But instead, Federal agencies should focus on the needs of the customer and how that fits with its business model and mission. Join this session to hear how Department of Labor has used technology to prioritize and enhance customer experience, without sacrificing security.