ServiceNow Federal Forum
Put AI to Work
for Government
February 12, 2025
Gaylord National Resort & Convention Center, National Harbor, MD
U.S. Capitol

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Track 8

Modernizing Emergency Management and Public Safety with Digital Solutions

Baltimore 3-5

Effective emergency management requires coordination across organizations to respond swiftly and precisely. No two disasters are alike, but cloud computing, data analytics, and mobile applications can break down silos and enable real-time decision-making. Predictive analytics can help prevent incidents, while AI-driven tools improve communication and streamline response efforts. Integrated workflows enhance collaboration between first responders, agencies, and communities, leading to faster and more effective responses. In this session, we’ll explore how ServiceNow’s innovative solutions empower teams to tackle challenges in real time, ensuring smarter, more resilient emergency management and safer communities for all.

Speakers

Chris Dilley
Chris Dilley [moderator]
Field CTO/Chief Architect State & Local Government​
ServiceNow
Jason Cowan
Director of Business Services
North Carolina Department of Transportation
Daniel McCoy
Deputy Fire Chief
Special Operations and Homeland Security Division
District of Columbia Fire and EMS Department