Transforming Public Services for Accessibility and Equity in the Age of AI

Join ServiceNow’s Dr. Alaina Beaver and Vicki Chrea, Cybersecurity & Infrastructure Security Agency’s Karla Rodriguez, and Comcast’s Dr. Kate Allison for a discussion on how AI can enhance accessibility and equity in public and enterprise services. This session will explore how AI has the potential to streamline service delivery for citizens and employees, improving efficiency and resilience for all, particularly those with disabilities. Panelists will discuss real-world examples from both public and private sectors on how to create user-friendly digital services, how AI can enhance those services, and how ServiceNow’s new accessibility tools, Text Adjust and Voice Assist, can provide valuable insights into future advancements and key considerations in accessibility and equity.