Driving Federal Innovation with AI

Federal agencies often struggle to adopt advanced technologies due to compliance requirements, limited integration capabilities, and complex stakeholder collaboration. This can lead to inefficiencies and delayed resolutions, hindering mission-critical operations, but with the right roadmap, transformative technologies can reshape federal operations and overcome these challenges. Learn how the Centers for Medicare & Medicaid Services enhanced customer experience and operational efficiency, reduced costs, and optimized workflows by implementing a phased migration strategy and leveraging ServiceNow’s GenAI platform. Join us to learn strategies for accelerating AI adoption, using data-driven tools to enhance efficiency, and how collaboration can unlock innovative solutions for mission success.

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