Resource Center
CRM & Industry Workflows
Bring the power of the whole agency to serve customers, citizens, employees, and partner agencies. Elevate the mission experience and enterprise service delivery to extend scale and simplicity. CRM & Industry Workflows delivers CRM, Enterprise Service Delivery, and Mission use cases that increase customer engagement, improve productivity, and decrease time to value.
- Customer Service Management
- Now Assist (GenAI) for Customer Service
- Public Sector Digital Services
- Field Service Management
- Sourcing and Procurement Operations
- Healthcare and Service Management
Strategic Planning and Asset Management
Accelerate enterprise-wide digital transformation by strategically leveraging technology and enterprise assets to enhance business capabilities, optimize investments, and mitigate risks. Maximize the value of assets, data, and applications while ensuring visibility into resilience and scalability. Align innovation with business demands to drive agility, operational efficiency, and competitive advantage. Deliver strategic mission or business initiatives that unlock new opportunities and generate sustainable value across the organization.
- Federal – Asset Management
- Federal – Strategic Portfolio Management
- Federal – Enterprise Architecture
- State & Local – Asset Management
- State & Local – Strategic Portfolio Management
- State & Local – Enterprise Architecture
Mission Solution with Low-Code
Delivering capabilities to mission organizations at the speed and quality they need is a constant challenge in an ever-evolving world. Having an application development strategy specifically designed to support rapid delivery and iteration is critical to achieving this goal. The ServiceNow platform is designed from the ground up with Hyperautomation in mind, enabling you to rapidly develop and iterate on mission capabilities to quickly deliver value.
Explore Now on Now: See the AI Control Tower at Work
Real results from ServiceNow’s internal use cases
As customer zero, we are reimaging the future of work, creating secure, seamless experiences and building new digital businesses. We tell our authentic stories credibly to invite the audience to be inspired by the art of the possible on ServiceNow. We face the same challenges our customers do. Every day we rely on our own technologies to guide and measure our global digital transformation evolution. By leveraging Agentic AI, data fabric and intelligence on our platform, we are unlocking the power of workflows to make the world of work, work better!
- Now on Now Web Page
- AI Agents Gallery (Now on Now use cases and Agents)
- Explore Now on Now content and resources (this link is to our FOLLOZE Board with all our K24 and WF stories along with other resources)
- Now on Now on the ServiceNow Store
- CxO Dashboards and Control Tower
Revolutionize Procurement with Source-to-Pay
Managing procurement efficiently in today’s fast-paced environment requires more than just automation — it demands intelligence, agility, and seamless integration. ServiceNow’s Source-to-Pay solution streamlines the entire procurement lifecycle, from supplier sourcing to payment, with AI-driven workflows and real-time visibility. By eliminating silos and manual inefficiencies, organizations can enhance compliance, drive cost savings, and accelerate value delivery. With Source-to-Pay, procurement isn’t just a process — it’s a strategic advantage.
- Source- to- Pay Operations Overview
- Sourcing and Procurement Operations
- Supplier Lifecycle Operations
- Accounts Payable Operations
Other Helpful Resources