ServiceNow Federal Forum
Intelligent Transformation
for Government
February 12, 2025
Gaylord National Resort & Convention Center, National Harbor, MD
U.S. Capitol

Program

Wednesday, February 12, 2025

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Enterprise resource planning (ERP) systems are the lifeblood of organizations, but over time they’ve become weighed down with endless customization and poor user experiences that are difficult to maintain. The opportunity to modernize these systems promises to reduce technical debt and improve the user experience, while maintaining critical operations and promoting a cleaner core architecture. In this session, government technology leaders will share how they are using purpose-built automation, low-code tools, and artificial intelligence to transform complex, customization-heavy ERP systems into user friendly, streamlined workflows that empower employees and improve decision-making.

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In today’s landscape, the ability to continuously secure, harness, develop, and operationalize talent is more critical to the mission than ever before. In the face of transformative change fueled by artificial intelligence and other emerging technologies, agencies must attract new talent while doing more with the talent they already possess. This session will explore how agencies are evolving the workforce to meet mission requirements today and, in the future, while establishing the government as an employer of choice.

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Leading enterprises harness the power of artificial intelligence, predictive analytics, and automation to optimize asset management from procurement through disposal. During this panel, leaders will explore how cloud-based platforms and smart workflows can transform traditional asset management into a strategic tool that drives operational efficiency and reduces costs, while meeting compliance requirements and maximizing return on investment.

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As technology rapidly reshapes public expectations, service delivery, operational landscapes, and national security, leaders face increasing pressure to constantly modernize and innovate. C-suite executives have more opportunity than ever before to leverage digital innovation to create more agile and efficient organizations. In this session, C-suite leaders will explore how to architect modern digital enterprises, keep agencies running smoothly, and build organizational resilience.

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As generative AI (GenAI) continues to advance rapidly, the government is accelerating efforts to improve productivity and empower innovation with GenAI. This panel will discuss the emerging landscape of GenAI and explore its potential to transform government operations, improve public service delivery, and address complex national security and administrative challenges.

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