Smit Patel

Smit Patel is an accomplished Practice Director at Nuvitek, where he leads the ServiceNow Practice with both strategic vision and technical expertise. As a Certified Technical Architect (CTA) with numerous industry certifications, Patel drives the strategic direction and operational excellence of Nuvitek’s ServiceNow practice, ensuring the delivery of high-quality services that consistently exceed client expectations.

In his role as Practice Director, Patel develops the practice’s vision and roadmap, fostering innovation and establishing industry leading best practices. His leadership involves operational management, team development, and client engagement, and he has maintained an impressive client renewal rate.

Patel’s expertise spans multiple industries, including healthcare, government, automotive, financial services, telecommunications, and manufacturing. He excels at aligning technology investments with strategic business objectives, especially in mission critical government systems, where security and compliance are crucial. His comprehensive understanding of various service portfolios, including Customer Service Management (CSM), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), Telecommunications (Telco), Strategic Portfolio Management (SPM), IT Operations Management (ITOM), and Platform Governance, enables him to deliver transformative solutions that drive business value.

As Practice Director, Patel leads a high performing team, fostering a culture of continuous learning and innovation. He has implemented successful mentorship programs that have allowed numerous consultants to advance into leadership roles. By collaborating closely with the business development team, he identifies and pursues strategic growth opportunities while maintaining strong relationships with platform account executives and key stakeholders.

A recognized thought leader in digital transformation, Patel frequently speaks at events, sharing his innovative frameworks and best practices. He works with Practice Technical Leads and Practice Development Leads to implement standardized processes and quality assurance measures, ensuring consistent delivery excellence. His focus on operational efficiency and client satisfaction is reflected in his practice’s exceptional Customer Satisfaction (CSAT) and Contractor Performance Assessment Reporting System (CPARS) scores.