Paul Fipps

Paul Fipps is ServiceNow’s President, Global Industries and Strategic Growth, leading teams that are laser-focused on unlocking innovation and business transformation for ServiceNow’s most disruptive customers and partners. These organizations are co-creating and implementing powerful industry-specific, AI-driven solutions with ServiceNow, and their success is a top priority!

This role is a continuation of 20+ years as a purpose-driven, growth-focused executive. Most recently, Paul served as ServiceNow’s President, Strategic Accounts and led the teams responsible for building and delivering a breakthrough experience to ServiceNow’s most strategic Marquee Customers. Prior to that, he spearheaded the effort to establish the new category of value acceleration as Senior Vice President, Customer and Partner Excellence. This included building, launching, and scaling ServiceNow Impact – a value acceleration solution that is one of the fastest-growing products in ServiceNow’s history.

Prior to ServiceNow, Paul led Under Armour’s global Direct-to-Consumer, Connected Products and Apps businesses as its first President, Connected Fitness and Chief Experience Officer. In this role, he was responsible for company-wide digital transformation and the creation of a digital subscription business model.

Before joining the business world, Paul served in the U.S. Army’s 82nd Airborne Division, which shaped his leadership perspective and priorities (the mission, the team, yourself – in that order). He holds a B.S. in Information Systems and an MBA from the University of Baltimore and is a graduate of The Wharton School Advanced Management Program.