Pamela Scruggs

Pam leads the U.S. Fish and Wildlife Service’s ePermits Program that is transitioning the agency’s more than 50-year-old paper-based permitting system to an easy to use, modern, and secure system that streamlines the end-to-end process for all Service permit types and stakeholders. She represents the agency’s permitting business needs which play an essential role in the implementation of bedrock wildlife conservation laws, including the Endangered Species Act, and the Migratory Bird Treaty Act. Additionally, Pam oversees ePermits customer experience portfolio which connects the agency with more than 50,000 American individuals and businesses who engage in activities with wildlife. In her role, Pam works to align business processes, where possible, across legal authorities and Agency programs. She strives to balance the agency’s needs for simplified permit processes and sufficiently rigorous permit processes to support consequential Agency decision-making that can withstand public and legal scrutiny and support the Agency’s wildlife conservation mission.

Prior to her ePermits Program Lead role, Pam served as Division Chief of U.S. Management Authority, that includes one of the Agency’s major permit and policy programs. In this position, she worked to streamline permit processes and she negotiated international treaty provisions with world conservation leaders to achieve practical and implementable permitting requirements.

Pam proudly began her Service career as a permit processor, which in 27 years with the agency, she still considers to be the hardest job that she has had. Pam is driven to transform Service permitting so that the permit processors of the future may find it easier than she did to serve the public well, while upholding the requirements of laws and regulations.

Pam holds a Bachelor of Science in Botany, from Miami University, Oxford, OH and a Master of Science in Wildlife, from Louisiana State University, Baton Rouge, LA.