ServiceNow Federal Forum
Intelligent Transformation
for Government
February 12, 2025
Gaylord National Resort & Convention Center, National Harbor, MD
U.S. Capitol

Dr. Kelly Fletcher

Chief Information Officer

Department of State

Dr. Kelly Fletcher, a member of the Senior Executive Service, was named Chief Information Officer (CIO) and the Assistant-Secretary level head of the Bureau of Information Resource Management on October 3, 2022. As Chief Information Officer (CIO), she establishes technology strategic direction and provides oversight for $2.5B of technology programs across the Department.

Dr. Fletcher joined the Department from the U.S. Department of Defense (DoD), where she was the Principal Deputy Chief Information Officer. Dr. Fletcher’s Federal government career has included leadership roles in both the technology and strategic resourcing domains. Prior to joining DoD CIO, Dr. Fletcher served as the Deputy Director for Program Analysis & Evaluation at the Department of Homeland Security (DHS), where she supervised and coordinated the development of the DHS-wide budget (~$50B appropriated). She also led the realignment of the Federal Protective Services (more than 10,000 employees, ~$1B annual spend) from the Cybersecurity & Infrastructure Security Agency (CISA) to the Management directorate.

Dr. Fletcher earned her Ph.D. in engineering from Georgia Institute of Technology and her B.S. from Washington University in St. Louis.

Dr. Kelly Fletcher
Dr. Kelly Fletcher
Chief Information Officer
Department of State