ServiceNow Federal Forum
Put AI to Work
for Government
February 12, 2025
Gaylord National Resort & Convention Center, National Harbor, MD
U.S. Capitol

Justin Staples

ServiceNow Program Manager

United States Citizenship and Immigration Services

Justin Staples is a dedicated and seasoned federal ServiceNow program manager with a passion for leveraging technology to enhance government operations. With over five years of experience in the field, he has been instrumental in implementing and optimizing ServiceNow solutions within federal agencies since 2019.

As a forward-thinking leader, Justin has a proven track record of successfully driving large-scale ServiceNow initiatives, streamlining processes, and improving efficiency across various federal departments. He possesses a deep understanding of government regulations and compliance requirements, ensuring that ServiceNow implementations align with agency objectives while maintaining adherence to strict standards.

Through his strategic vision and expertise in project management, Justin has consistently delivered innovative ServiceNow solutions tailored to meet the unique needs of USCIS. He excels in collaborating with cross-functional teams, fostering strong partnerships, and communicating effectively with stakeholders at all levels to achieve project success.

With his unwavering commitment to excellence and passion for driving digital transformation in the federal sector, Justin continues to play a pivotal role in advancing ServiceNow capabilities and delivering impactful outcomes for USCIS and the citizens it serves.

Justin Staples
Justin Staples
ServiceNow Program Manager
United States Citizenship and Immigration Services