ServiceNow Federal Forum
Intelligent Transformation
for Government
February 12, 2025
Gaylord National Resort & Convention Center, National Harbor, MD
U.S. Capitol

Brian Given

Director, Business Support Division

Federal Emergency Management Agency

Brian Given, currently the Director of Business Support in FEMA’s Mission Support Executive Office, has over 15 years of experience building teams, improving processes, and implementing change. With the Business Support Division, his focus is on ensuring business management functions, meeting customer’s needs, as well as coordinating disaster and continuity readiness capabilities across the Mission Support Enterprise.

Previously, Brian led the Federal Insurance and Mitigation Administration’s Enterprise Customer Relationship Management effort, where he worked to consolidate FIMA customer data and improve the customer and employee experience. Brian has a master’s in Systems Engineering from the University of Virginia and bachelor’s in Industrial and Systems Engineering from Virginia Tech.

Brian Given
Brian Given
Director, Business Support Division
Federal Emergency Management Agency