ServiceNow Federal Forum
Intelligent Transformation
for Government
February 12, 2025
Gaylord National Resort & Convention Center, National Harbor, MD
U.S. Capitol

Brent Smith

Director – Federal Impact and Customer Success

ServiceNow

Brent leads ServiceNow’s Federal Impact practice, supporting over 60 Federal agencies across DoD, Fed Civ, Healthcare/Finance, and National Security Group. Brent is a seasoned Customer Success professional with over 25 years of experience working with global, enterprise, and federal customers to deliver stakeholder value. Brent is a transformation visionary focused on customer outcomes and building enduring relationships at an executive level.

Brent Smith
Brent Smith
Director – Federal Impact and Customer Success
ServiceNow