Veterans’ transitioning to the workforce is crucial when looking at building a successful future workforce. The focus on diversity, equity, and inclusion (DEI) and veteran support emphasizes the importance of reskilling. This session will explore the intersection of veteran transitions and reskilling while building the workforce of the future.

Admiral William H. McRaven will draw on his extraordinary career to inspire authority amidst uncertainty, overcoming adversity and the determination to succeed. Join McRaven as he reflects on his countless life experiences, passing along lessons in teamwork, personal accountability, resilience, and leadership with purpose.

Special Interest Group Lunches

With AI bringing extraordinary opportunities for innovation, the U.S. Federal government faces a leadership imperative. How can the Federal government serve as a catalyst for advancing AI safely – crucial for U.S. global economic leadership and national security? And how are agencies developing and deploying responsible AI to create simple, intuitive interactions that build trust in government and deliver better results for Americans, including in response to Executive Order 14110 on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence?

This panel will explore how agencies are:

• Preparing to implement enhanced AI
• Using the latest technologies to build citizen trust and strengthen partnerships
• Ensuring AI is developed and deployed to strengthen and expedite processes

Engaged employees create positive experiences for their customers. Leading agencies use the concept of total experience (TX) to unite citizen and employee experiences across channels, creating the best possible outcomes. Join this session to learn how to implement TX improvements that fulfill your commitment to innovate, adapt, and prioritize citizen experience, while also supporting employees.

Generative AI (Gen AI) is already redefining traditional workflows. ChatGPT, Siri, Google Assistant, among others, streamline processes, accelerate productivity, and optimize workflows. In this session, we’ll discuss what’s needed to give employees access to emerging Gen AI tools while ensuring our most critical networks and data remain protected.

Learn how to configure and create personalized workforce experiences with the use of communications, widgets, and dashboards. We will explore how to leverage the Federal plugin to create human capital services that include forms.

Learn how to create lifecycle events and employee journeys, as well as how to develop great manager experiences that simplify work-life balance and enable managers to better support their teams and personalize employee journeys. While some employee events are simple, others are more complex and require various tasks and coordination among different people and departments. Automation of these intricate processes can be easily accomplished using lifecycle events and can be incorporated into an employee journey. Employee journeys include intelligent workflows that support in-the-moment tasking, learning, and listening for a more engaging experience for all involved.

This workshop is dedicated to showing you how your agency can use ServiceNow’s SPM and APM solutions to help you strategize, align, and deliver value across your mission critical initiatives, as well as gain visibility into your application inventory. You will also learn how you can maximize the value of any agency investment through continuous, collaborative, and contextual alignment and data-driven decision-making.

This dedicated hands-on workshop will focus on how agencies can use ServiceNow’s SAM and CCM solutions to help optimize costs and utilization of on-prem software, SaaS, and cloud infrastructure investments. Attendees will learn ways to utilize ServiceNow to gain visibility into their software inventory, reduce license spend, mitigate risk, and reduce wasted spend with cloud providers.

This dedicated hands-on workshop will focus on how agencies can use ServiceNow’s EAM and HAM solutions to help optimize costs and utilization of physical IT hardware, as well as physical enterprise business assets. You will learn ways to utilize ServiceNow to gain visibility into your IT and business assets inventory, reduce hardware spend, mitigate risk, and access full asset lifecycle management.

Agencies are working to develop and maintain their ATO system accreditations and adhere to the Risk Management Framework (RMF) guidelines. With data being contained in silos, agencies struggle to find an effective way to identify their system risks and vulnerabilities, track system configurations, and implement an effective Plan of Action and Milestone (POA&M) strategy. ServiceNow’s CAM brings all the RMF activities into a single platform that operates across the enterprise. ServiceNow’s SecOps allows agencies to identify and orchestrate vulnerability response, threat intelligence, configuration compliance, and security incidents, and seamlessly integrates with CAM to provide agencies with a holistic view of their ATOs. Please join us for a hands-on workshop to learn practical and tactical approaches to CAM and SecOps from the Federal Solution Consultant team.

This hands-on workshop will provide you with expert training that will cover:

• Why agencies should digitally transform their ATO process using CAM and SecOps
• How to develop a complete authorization boundary
• Dynamic system elements
• The seven steps of RMF
• Continuous monitoring of controls
• End-to-end identification and remediation of an ACAS vulnerability scan
• How to correlate a STIG compliance checks results to controls
• How to manage POA&M

ServiceNow FSM provides your agency with the tools you need to optimize work performed in, around, and out of the four (or five) walls. Whether you are performing traditional break-fix and maintenance activities for facilities and their assets, home health visits for patients, inspections, investigations, emergency response, deployments, citizen services, or any number of other activities away from the screen, ServiceNow will help drive efficiency and make your teams more effective. From automating work assignments, executing and documenting work in the field, handling escalations and exceptions, and monitoring the progress of work performed in real-time, ServiceNow FSM is your window into your facility and field operations. Join us for a hands-on lab experience designed to show you how to create Work Order Templates, Planned Work Schedules, Schedule Optimization and Automation, and much more.

Improve mission insights and service delivery leveraging Public Sector Digital Services. This workshop will dive into configuring and crafting top-tier, personalized experiences, and will cover everything from tailored portals to workflows and customizable dashboards. Gain insights into how to utilize PSDS to create seamless enterprise government missions and service delivery. In particular, these workshops will take a deeper look at how playbooks and Gen-AI transform the end user experience. Come and learn how PSDS enhances employee and customer experience, elevates your expertise, and eases your transformation journeys with ServiceNow.

Join us at the Low-Code App Engine Innovation Workshop to see how agencies are reimagining their approach to automation and app development with ServiceNow’s Creator Workflows. Learn how to boost productivity at scale by building high-value low-code mission apps with App Engine. Whether you’re a pro developer of any level looking to streamline repetitive tasks, a low-code business analyst looking for ways to solve unique mission challenges, an architect ready to drive the next phase of innovation, or a business leader seeking the right automation solutions, this low-code hands-on workshop is for you!

During this workshop, you will get to:

• Learn how to identify the right problems to solve in your agency with low-code tools
• Hear and see successful examples of how other agencies are driving rapid innovation at scale with ServiceNow’s low-code App Engine
• Practice ideation and rapid low-code app creation techniques that focus on making the world of work, work better for people

Join us at the App Engine Innovation Workshop, level 201, to see how agencies are assisting process owners to enhance their enterprise workflow applications. Building upon the Low-Code App Engine Innovation Workshop, we will take an existing application, Telework Management, and learn developer techniques for providing next-level features and experiences that add tremendous value to any process application. If you’ve been to the Low-Code Innovation Workshop, or are familiar with it and interested in taking your skills to the next level, this workshop is for you!

During this workshop, you’ll get to:

• Learn how to enhance the user experience through portal branding
• Learn techniques for securing your application to specific users and roles
• Upgrade your forms to make them more intelligent
• Extend your Flow Designer skillset
• Discuss and ideate new ways to build and bring your apps to life

Join us for our ServiceNow automation workshop where we will be looking at some of our more advanced automation capabilities including RPA, Document Intelligence, and building spokes for custom APIs.

In this workshop you can expect to:

• Build an RPA bot to automate a manual process interacting with a thick-client application using our RPA recorder technology
• Explore the ServiceNow RPA Hub portal to manage your RPA bots across the enterprise and gain insight into the health and status of your automation
• Build an integration spoke for a custom API, expose it as a no-code endpoint in Flow Designer, and then build a flow that uses it
• Learn about the ServiceNow Document Intelligence system that allows you to extract data from forms and apply it to ServiceNow workflows

* Remote Desktop (RDP) client required

Join us for our Low Code Application Governance Workshop, where you will get insight into the best practices and tooling for managing your low-code application on the ServiceNow platform. Whether you are looking for oversight of all custom workflows or for developer productivity enhancements like CICD, this workshop is for you.

What can you expect?

• Learn how to effectively govern your low-code development environment
• Learn best practices for managing your ServiceNow applications and configurations
• See how to simplify the management of distributed/citizen development through automation and tooling
• Learn how to maintain consistency and compliance across your entire development ecosystem while minimizing risk
• Interact with ServiceNow experts

Who is this workshop for?

• IT leaders
• Architects
• Developers
• Anyone who wants to improve their low-code governance practices and take advantage of the full capabilities of the ServiceNow platform