ServiceNow Federal Forum
Intelligent Transformation
for Government
February 12, 2025
Gaylord National Resort & Convention Center, National Harbor, MD
U.S. Capitol

Program

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University of DC/Catholic

Additional registration required to attend.

Diversity, equity, and inclusion must be a core principle for agencies, a way to inspire people, change mindsets, and better fulfill our collective purpose. The same conviction holds true for accelerating Federal transformation, where building a better and more diverse workforce is essential. Join us for this panel discussion to learn how Federal agencies are aiming to be a model for the nation by focusing on diversity, equity, and inclusion as they reimagine employee experience and citizen service.

Karen Pavlin
Karen Pavlin [moderator]
Chief Equity and Inclusion Officer
ServiceNow
Clifton Douglas
Assistant Director of the Strategic Issues Team
Government Accountability Office
Stephanie La Rue
Chief of Diversity, Equity, Inclusion, and Accessibility
Office of the Director of National Intelligence
Kathleen Wolfe
Deputy Assistant Attorney General for Civil Rights
Department of Justice
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Separate registration required to attend.

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Marquis Ballroom

ServiceNow and Federal innovators are partnering to change how government delivers on its mission. Join ServiceNow executives to discover how we’re accelerating digital transformation so government can better serve the American people.

Walters
Senior Vice President and General Manager, Public Sector
ServiceNow
Nick Tzitzon
Chief Strategy Officer
ServiceNow
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Marquis Ballroom
Kevin Haverty
Kevin Haverty [moderator]
Vice Chairman, Global Public Sector
ServiceNow
Sue Gordon
30-Year National Security Leader, Former Principal Deputy Director of National Intelligence
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Marquis Ballroom

Top priority for Federal leaders: Make government service delivery and operations more human and citizen-centric, taking direction from the President’s Management Agenda and the customer experience Executive Order. This means putting experience first and rearchitecting how work gets done. Agencies must improve all interactions, citizen AND employee, confirming the undeniable link between great citizen experiences and great employee experiences. This session will explore Total Experience (TX), a strategy that unites citizen and employee experiences across all service delivery channels to create the best possible outcomes.

Session sponsored by KPMG

John Boerstler
Chief Veterans Experience Officer
Department of Veterans Affairs
Pamela Powers
Managing Director
KPMG Federal Consulting
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Marquis Ballroom

Delivering frictionless citizen services, enhancing workforce efficiency, and empowering secure innovation are all part of the Federal digital transformation agenda. What’s next? Join this session to recognize the substantial progress government innovators have made and discuss what agencies can prioritize to accelerate digital transformation and sustain innovation.

Session sponsored by Deloitte

Wallace
Dan Wallace [moderator]
Area Vice President – Federal Civilian
ServiceNow
Lauren Boas Hayes
Senior Advisor for Technology and Innovation
Cybersecurity and Infrastructure Security Agency
Chris Brazier
Deputy IT Director (Acting)
Defense Threat Reduction Agency
Sean Brune
Chief Information Officer and Deputy Commissioner for Systems
Social Security Administration
corcoran
Global GPS, AMS ServiceNow Lead Alliance Partner
Deloitte
Gary Novotny
Chief of ServiceNow Program Management Office
Central Intelligence Agency
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Marquis Ballroom

Cybersecurity is everyone’s responsibility, which means that Capitol Hill is taking a hard look at the role legislation can play in our collective defense. This bipartisan congressional panel will discuss what congressional action is needed to ensure a resilient, secure Federal government – from FedRAMP to FISMA, to other critical cyber considerations. It will also review cyber measures passed in the recent National Defense Authorization Act, such as the reauthorization of the National Computer Forensics Institute.

Reynolds
Vice President and Global Head of Government Relations
ServiceNow
Rep. Mark Green
R-TN 7th District House of Representatives
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Marquis Ballroom

The business of building a more resilient Federal government is proceeding apace, as the nation assesses the pandemic’s lessons for ensuring that government works under any conditions. Join Federal agency leaders to explore what enhanced technology and expanding digitization mean for government business continuity – and how this continuity helps secure citizen and employee trust.

Jonathan Alboum
Jonathan Alboum [moderator]
Federal CTO
ServiceNow
Donald Remy
Deputy Secretary
Department of Veterans Affairs
John Tien
Deputy Secretary
Department of Homeland Security
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Marquis Ballroom

Employee wellness, a major priority even before the pandemic, is now widely considered inseparable from employee effectiveness and efficiency. During this session, we’ll examine how Federal agencies are using digital services to evolve their missions and support employee wellbeing. We will share examples, including a ServiceNow digital partnership with the Department of Defense to support suicide prevention and other sensitive areas of need.

Kevin Brooks
Kevin Brooks [moderator]
Chief of Staff, Global Public Sector
ServiceNow
carbone
Deputy Director of the Civilian Force Management Directorate
U.S. Air Force
Andrea Goldstein
Acting Director, Force Resiliency
Department of the Navy
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Marquis Ballroom

Zero Trust is more than a mandate, it’s a framework and maturity journey. It’s also not achieved with a single technology. During this session, we’ll explore how a platform-based approach, coupled with automation and orchestration, enables agencies to move their Zero Trust plans forward to secure their missions.

Ben de Bont
Ben de Bont [moderator]
Chief Information Security Officer
ServiceNow
Ann Dunkin
Chief Information Officer
Department of Energy
Dr. Kelly Fletcher
Chief Information Officer
Department of State
Jamie Holcombe
Chief Information Officer
United States Patent and Trademark Office
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M2 Foyer

Sponsored by CGI Federal