ServiceNow Federal Forum
Intelligent Transformation
for Government
February 12, 2025
Gaylord National Resort & Convention Center, National Harbor, MD
U.S. Capitol

How Does Human-Centered Design Make AI Effective?

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Today’s great technologies put the human at the center of their own universe. Automation and AI are transforming government by improving productivity and innovation to make work lives better. In this session, panelists will explore how centering the application of AI to support human activities closes the gap between technology and improved human outcomes by keeping human needs, behaviors, and goals at the center of that design.

Session Speakers

Rose
Francis Rose [moderator]
Host
Government Matters
Fogg
Chief Technology Officer, Federal Civilian
General Dynamics Information Technology
Killoran
Deputy Chief Information Officer
General Services Administration
McGuigan
Chief Information Officer
Department of State
Osborn
Chief Technology Officer, Global Government
ServiceNow
Stanley
Senior Advisor for Artificial Intelligence
Cybersecurity and Infrastructure Security Agency