Elevating IT Operations with CMDB-Powered CX Strategies

For IT service organizations, velocity is essential to establishing credibility and enhancing Customer Experience (CX). Configuration management databases (CMDB) are a core capability of the ServiceNow platform, offering the potential to significantly enhance IT operations with transparency and CX at the forefront. Join this discussion with leaders from across the Department of Homeland Security to learn more about how they are leveraging CMDB, alongside other strategies, in their individual and collective pursuit of CX excellence.