Tanisha Williams
Deputy Director, End User Support
Centers for Medicare and Medicaid Services
Tanisha Williams is a ServiceNow product owner for Centers for Medicare & Medicaid Services (CMS), an IT specialist and customer experience champion. During her five years as product owner, she used ServiceNow to automate and modernize workflows across the agency, driving digital transformation using CSM, HRSD, HAM, SAM, and WSD. As an early adopter, she implemented Workplace Service Delivery at CMS, blazing the trail for frictionless employee self-service experiences.
